Wayfinder Workshop is operated by Jenna Toh (ABN 25416599088), a sole trader based in Melbourne, Victoria, Australia. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.wayfinderworkshop.com or engage with our services.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect personal information only when you actively provide it to us. This includes:
- Meeting bookings — when you book a discovery call through our HubSpot scheduling tool, we collect your name, email address, and any details you provide in the booking form.
- Qualifying form submissions — when you complete our pre-engagement questionnaire, we collect your name, email address, business details, and your responses to the questions asked.
- Communications — if you contact us directly by email or through the chatbot on our website, we collect the content of your message and your contact details.
We do not collect sensitive information (such as health, financial, or government identifier information) through this website.
2. How we use your information
We use the personal information you provide to:
- Respond to your enquiry or schedule a meeting
- Assess whether our services are a good fit for your needs
- Communicate with you about our services and your engagement
- Improve how we operate and deliver our services
We will not use your personal information for unrelated purposes without your consent.
3. Third-party tools and disclosure
We use trusted third-party tools to operate our business and deliver our services. These tools may process your personal information on our behalf, including for the purposes of meeting scheduling, form submission, communication, document management, and internal operations. Where these tools store or process data outside Australia, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We may disclose your information if required to do so by law or in response to a valid legal request.
4. Data storage and security
Your personal information is stored within the third-party platforms listed above. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law, after which it is securely deleted or de-identified.
5. Cookies and tracking
Our website uses cookies and similar technologies through HubSpot for analytics and chat functionality. These help us understand how visitors use our site and improve the experience.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of some features on this site.
6. Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us at the details below. We will respond within a reasonable timeframe.
7. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.
9. Contact us
For any privacy-related questions or requests, please contact:
Jenna Toh
Wayfinder Workshop
Melbourne, Victoria, Australia
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